ERP Annual Maintenance.
We support your ERP or accounting system on a monthly retainer, so problems are fixed and changes made without starting a new project each time. Support covers user queries, release updates, user and access administration, backup checks, minor report changes and a periodic health check of your data and configuration.
Typically, support starts within a week of signing, after the baseline review, and then runs month to month. The volume of queries and changes in scope determines the effort each month.
A partner — a chartered accountant or company secretary — from the first call to sign-off.
Based on your situation, and fixed in writing before any work starts.
Is this for you?
- Businesses without in-house ERP support staff
- Companies that want continuity after go-live
- Teams facing regular statutory changes that need configuration updates
What you receive at the end.
- 01Agreed support channel and response times
- 02Resolution of user queries and minor changes within scope
- 03Tested release and statutory updates
- 04Periodic health-check report
- 05Monthly support summary
ERP Annual Maintenance, step by step.
Typically, support starts within a week of signing, after the baseline review, and then runs month to month. The volume of queries and changes in scope determines the effort each month.
- 1
Baseline review
We review configuration, customisations, users and backups, and record a baseline.
- 2
Support channel
You raise queries through an agreed channel, and we log, prioritise and resolve them within agreed response times.
- 3
Updates and changes
We plan release updates and statutory changes, test them first and apply them with your approval.
- 4
Health check
We periodically check access rights, backups, data errors and unused customisations, and report what we find.
- 5
Monthly report
You receive a summary of tickets, changes made and open items.
What we need from you.
Don't have everything yet? We send a short checklist after the first call and work with what you have.
- Admin access to the system and any test environment
- Details of licences, subscriptions and vendor support entitlements
- A named contact on your side for approvals
- Documentation of existing customisations, where available
The fee depends on your situation. After a short call, the partner who will do the work tells you what's involved and gives you a fixed fee in writing — before any work begins.
- Government fees and statutory charges are billed at actuals.
- When you pay — upfront, in stages or on completion — is agreed in writing with the fee.
Questions about ERP Annual Maintenance.
Ready to discuss ERP Annual Maintenance?
30-minute confidential call — no proposal, no commitment. A partner will write back within one business day.